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adrian29630's avatar
adrian29630
Helpful | Level 5
2 years ago

I reported a suspicious file that was shared with me, but received no response

I received an email that purported to have been sent by Dropbox telling me there was a File shared with me.  I was not expecting this and was very suspicious that it had not come from Dropbox as the ...
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  • Hannah's avatar
    Hannah
    2 years ago

    We appreciate your feedback here, and I'll make sure to pass it along to our team.

     

    If you ever need to reach out to our support team, here are your options, depending on your plan.

     

    Also, here's some info on how to protect yourself from phishing and viruses.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey adrian29630, thanks for reaching out to our Community.

 

The email address this email came from, is a legit Dropbox email address, but good thinking that you reported it, if it looked suspicious to you.

 

You can take a look at this thread for more info on the particular notification.

 

Also, when you report something to the abuse@dropbox.com address, the team won't reply to your report, it will just take down the content, if it's indeed abusive/phishing, etc., that's why you didn't get a reply.

 

I hope this clarifies the situation, but let me know if you have any questions.

adrian29630's avatar
adrian29630
Helpful | Level 5
2 years ago

Hi Hannah

 

Thanks for the reply.  Maybe the email is legit but when I looked at my Dropbox account there was no new shared file waiting for me.  The email contained a link that also looked potentially genuine but might well have led to some type of malware or enabled the insertion of a virus. Dropbox makes it very difficult to find any help or connection to support.  You have to search around for it and as you say even in the event of an abuse they cannot even be bothered to respond. Why bother to provide a ticket number that goes nowhere? 

 

Very poor customer service and support.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    We appreciate your feedback here, and I'll make sure to pass it along to our team.

     

    If you ever need to reach out to our support team, here are your options, depending on your plan.

     

    Also, here's some info on how to protect yourself from phishing and viruses.

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