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tara1234's avatar
tara1234
Explorer | Level 3
3 months ago

I get an error 500 when I try to delete my account

I have been trying for months on end to delete my dropbox account and it will not work. no matter what I do I always get a 500 error code. I know I have the right account info, I follow the proper st...
Create or delete account
Error Messages
Security
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, @tara1234, sorry to see you're having an issue deleting your account.

 

Can we send you an email, so we can take a closer look at the issue?

 

Let me know.

tara1234's avatar
tara1234
Explorer | Level 3
3 months ago

yes please my email as well as the email on my account is [removed per the Community's Guidelines]

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the cooperation, Tara. You've got :envelope: 

    • Anonymous55's avatar
      Anonymous55
      Explorer | Level 3
      3 months ago

      Can you please mail me to I get the same code I do not want my account anymore my account is removed

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey Anonymous55, let's jump right into this! 

         

        I just created a ticket on my end for you, I'd be happy to see you there. 

         

        Thanks! 

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