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Forum Discussion
I can't invite other team members because of a 'failed to load pricing information' error
Dear All
We have just activated a Dropbox Business account with the standard three licenses. I successfully activated the first license (admin), and the Admin Console shows that I’ve used 1 out of 3 licenses.
However, when I attempt to invite another member, the invitation email doesn’t get sent, and I receive the error message “failed to load pricing information.” (see picture)
I'm at a loss for how to resolve this issue and would appreciate any guidance.
[Removed as per Community Guidelines]
- Jay
Dropbox Staff
Hi River_Drop, thanks for bringing this to our attention.
Could you confirm if an invite was successfully sent through the admin console itself?
Are you on a trial for a Dropbox team, or a paid plan?
This will help me to assist further!
