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Forum Discussion
I am not able to receive the 6 digit code in my email
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Hi there, could you please contact me via my email as well? As I am having the exact same issue and I need to access DB for work purposes immediately. I have done all of the above steps and still no luck. I am also not receiving the code as some sort of notification. Please get back to me asap. Thanks
Jay
Dropbox Staff
Dropbox StaffHi Umar Ikram, could you follow my earlier steps to contact the support team, and if you're not seeing the option to do so, please let me know what you're seeing?
Hi Jay thanks for the prompt response. I do not see any steps to contact you or support in general. My previous attempts to try and get a hold of someone were also unsuccessful as I learned that the type of support I was looking for was reserved for a special category of DB account holders. Now, whilst we have a business account for the email in question, the email I am using now does not have access to those services. So I would very much appreciate it if you could contact me directly via this email so we can open up a channel of communication whereby you could assist me with this very urgent matter.
Thanks very much!
- Jay
The steps I mentioned to contact support directly were in this post earlier.
This is the easiest route in order for the support team to help assist you, since you can use your business email directly there (without signing into the account), instead of another email, and they should be able to access the account details.
Jay! I found the post from earlier and have already began communicating with them directly from my business account. Thanks so much for your help!
