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MAARCH's avatar
MAARCH
New member | Level 2
6 years ago

How to remove a member from an automatically created group?

When adding a new member to the teamfolder dropbox automatically creates a group we never asked for that has access to the whole folder, while the new member should have access only to certain subfolders. From the admin console we are not able to manage this. What can we do?

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  • Daphne's avatar
    Daphne
    6 years ago
    Hey there MAARCH,
     
    There is a default Group created automatically that includes all members of the team which is named along the lines of “Everyone at [Company Name]”. Since this is an automated group, you wouldn't be able to remove members from this particluar group.
     
    Instead, you can create, edit and delete new groups from the Groups tab within the Admin Console. I would recommend checking out our Help Center article here that covers all points about creating and using groups to help manage access to your team’s folders. 
     
    Essentially, in the case where you don’t want new members to have access immediately to certain folders, you will need to create a new group that you want to share those folders with. You can choose to manage the folders within the Admin console, remove the “Everyone at…” group, and add the new group to the folder. 
     
    Hope this helps, let me know if you have any other questions about this - Cheers!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey there MAARCH,
     
    There is a default Group created automatically that includes all members of the team which is named along the lines of “Everyone at [Company Name]”. Since this is an automated group, you wouldn't be able to remove members from this particluar group.
     
    Instead, you can create, edit and delete new groups from the Groups tab within the Admin Console. I would recommend checking out our Help Center article here that covers all points about creating and using groups to help manage access to your team’s folders. 
     
    Essentially, in the case where you don’t want new members to have access immediately to certain folders, you will need to create a new group that you want to share those folders with. You can choose to manage the folders within the Admin console, remove the “Everyone at…” group, and add the new group to the folder. 
     
    Hope this helps, let me know if you have any other questions about this - Cheers!
    • MAARCH's avatar
      MAARCH
      New member | Level 2
      6 years ago

      thank you. we will give that a try. 

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        My pleasure MAARCH!
         
        I hope all goes well, but I’m always here if you have any questions during the process.
         
        Have a great day - Cheers!
  • MF_TBM's avatar
    MF_TBM
    Explorer | Level 4
    6 years ago

    My team is having this exact same problem. We cannot figure out how to modify or get rid of this unwanted group. There's a folder in particular that we need to restrict access to but this automatically created group makes it visible to everyone. The best we can do is limit their access to "view only" which is still unacceptable. Why is this group so difficult to modify? 

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey there MF_TBM, sorry to hear you're having trouble with this!

      Did you have the chance to look at the accepted solution here as it applies to how you can remedy the situation you described?

      If there's any points that you're unsure of or need further assistance with then I'll be more than happy to help. I'll just need you to provide a little more info such as where you get stuck in the process.

      Let me know if this helps - thanks!

      • MF_TBM's avatar
        MF_TBM
        Explorer | Level 4
        6 years ago

        Thanks Daphne, I figured out a workaround to restrict this group's access to a specific folder. Although, it would be useful to remove this "Everyone at" group, or completely limit it's access on a global level. It would be great if you could tell me how to do that.

        I'll detail the procedure for restricting a group's access to a specific folder in case somone else runs into the same issue I did. 

        To preface, I've created 2 new groups under the "groups" menu in the "Admin Console": one for top level access and one for limited access. 

        Under 'Admin Console"  select "Content" then find the folder you want to restrict access to. Under "Manage" you can control the type of access a group will have per folder. 

        Use the search bar to find the new group you created for top level access then hit "Share" to add it to the list. (As a side note, I would much prefer to see a list of my existing groups rather than having to type a search query) 

        Next to the "Everyone at" group where it says "can edit" or "can view" select "remove" to take this group off the list. 

        Now only members in the top level group can access this folder. 

        Thx

         

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