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Forum Discussion
How does Dropbox handle odd URL for email addresses
Hi, did I read somewhere in Dropbox that some email addresses need to be OK'd or authenticated, such as [removed per Community Guidelines]. If so, does anyone know where I do this once signed in.
The reason I ask is we are trying to marry up Dropbox with HelloSign but we first time we can use the two together we must verify our email.
Problem being we never receive the email verification email.
Frank
Hi fjcunninghamjr! I hope you’re doing great.
Have you also checked your email’s spam folder and there's no sign of the verification email there?
Also, just to clarify, have you verified your Dropbox account in the past, and you’re only having trouble while trying to set up your Dropbox Sign account?
Keep me posted.
- Nancy
Dropbox Staff
Hi fjcunninghamjr! I hope you’re doing great.
Have you also checked your email’s spam folder and there's no sign of the verification email there?
Also, just to clarify, have you verified your Dropbox account in the past, and you’re only having trouble while trying to set up your Dropbox Sign account?
Keep me posted.
Good Morning,
In response to Nancy. Yes, have checked the spam folder, nothing there and I believe this is the first time I was asked for 'verify email'. I think it was because it was the first time we were going from our Dropbox account to HelloSign (DropSign now) and they wanted to sure both belonged to the same person.
Frank
- Nancy
Hey Frank! Thanks for the extra details.
In this case, I’d suggest opening a ticket with our support team, so that they can take a look into your account and investigate this further.
You can open a ticket with them from this page. When you’re done, please send me your ticket number and I’ll make sure it’s assigned to an agent.
Thanks.
