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Jon216's avatar
Jon216
Explorer | Level 3

Hi Jay,

Thanks for your response.  Here is the situation.  A former employee set up our account sometime in the last few years.  We saw the $1080 renewal just hit his old CC a few weeks ago.  We would like to access the account and see who if anybody are our licensed users.  Would you be able to assist me?

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

The team admin would be able to view the admin console and the licenses. Do you have access to the admin's email address? 

 

Is it part of a business domain (which your IT team could try to reactivate), or a private email provider?

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