We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Jon216, thanks for messaging the Community!

 

Are you the team admin on a Dropbox Business team? 

 

You can view all users on the admin console on this page, and it'll show which users are active, suspended or removed from the team. 

 

Note that active and suspended users take up a license on the team.

 

If you have any further queries, feel free to message back.

Jon216's avatar
Jon216
Explorer | Level 3
2 years ago

Hi Jay,

Thanks for your response.  Here is the situation.  A former employee set up our account sometime in the last few years.  We saw the $1080 renewal just hit his old CC a few weeks ago.  We would like to access the account and see who if anybody are our licensed users.  Would you be able to assist me?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    The team admin would be able to view the admin console and the licenses. Do you have access to the admin's email address? 

     

    Is it part of a business domain (which your IT team could try to reactivate), or a private email provider?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!