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SnowBlue's avatar
SnowBlue
New member | Level 2

Sadly Dropbox did not give me a ticket number. I was expecting a confirmation to my correct email which I sent on July 16, but I didn't even get that.  I'd like to give you my correct email address, the details of my sign-up including date and time and even the IP address that I signed up from and even what kind of PC it is, and anything else you need to authenticate me as the person who signed up when I said I did. I can give you both wrong and correct spelling of my email address, but obviously I can't give you this information in this public forum. What do you suggest? Thank in advance for your help.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi SnowBlue, sorry to jump in here! 

 

I suggest that you contact Dropbox Support directly, in order to cancel your charge. 

 

Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to give me your ticket number. If you can't, or if you have any issues I'd be happy to reach out to your Community-linked email address. However is it the correct one? Will I be able to reach you there? 

 

Thanks!

  • SnowBlue's avatar
    SnowBlue
    New member | Level 2
    2 years ago

    Hi Megan,

    Thanks for trying to help me. I did as you suggested and sent yet another support ticket. I also used private browsing mode. Unfortunately, after spending 30 minutes detailing my problem in the support ticket, I submitted it and it STILL did not give a Ticket Number. Just like when I filled it out on July 16 last month for this very same issue. The difference between this support ticket and my July 16 support ticket is that I didn't do Microsoft Edge Incognito Mode or whatever Microsoft calls their private browser mode. So I was given NO help ticket and I even checked my email address (the correct one) and I have no acknowledgment from Dropbox that they received it.

     

    This is really bumming me out and taking up huge chunks of my limited work time. The email address associated with this Dropbox Community Forum Account (Snow Blue) is to the best of my knowledge the MISTYPED EMAIL. 

     

    I just want to rip my hair out. I can't believe Dropbox is gatekeeping their support from people outside of the higher tiers and I can't even pay. 

     

    I think there is no solution to this isn't there?

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