You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
8 months ago

Hacked account sending spam emails to contacts to steal information

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full nam...
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

I’m sorry to hear about the situation, MarcoPaolo. 

 

Feel free to log a ticket with our support team with these steps, and send me your ticket number here afterwards. I can leave an internal note for you. 

 

Let me know when you’re ready.

  • MarcoPaolo's avatar
    MarcoPaolo
    Explorer | Level 4
    8 months ago
    Hi Nancy , thank you for your support in this. Appreciated. This is the ticket nr #23648760
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi MarcoPaolo, thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf. 

      • MarcoPaolo's avatar
        MarcoPaolo
        Explorer | Level 4
        7 months ago
        Hi,
        Any update on this ticket ?
        Thank you

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions