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rangeletti3's avatar
rangeletti3
New member | Level 2
2 years ago

Google Doc Migration will not work "Please connect Dropbox to the same Google account"

I have spent hours with Dropbox Text Support and keep getting the run around. I am trying to sync my gmail with dropbox and I keep getting this error message. I am using the same e-mail address as my...
Account Access
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Permissions
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there rangeletti3, sorry to hear about this.

 

I know you mentioned clearing your cookies and cache, but have you tried another browser perhaps?

 

As for your support interaction, could you share your ticket ID so that we can look it up in our system?

 

Thanks!

    • rangeletti3's avatar
      rangeletti3
      New member | Level 2
      2 years ago

      I just tried in another browser and on another device. Same Error Message. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey rangeletti3, just to clarify, are you trying to move your Google Docs to Google drive and are getting this error when following the steps here?

      • rangeletti3's avatar
        rangeletti3
        New member | Level 2
        2 years ago

        That is Correct! 

         

        I have taken all the screenshots of the path taken and basic profile info. You will see that my e-mail matches. 

         

        removed

         

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