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MikeMp3's avatar
MikeMp3
Explorer | Level 3
3 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
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MikeMp3's avatar
MikeMp3
Explorer | Level 3

Hi Jay,

Hope you are well and safe!

We had a paid subscription so just a little worried someone is accessing our files?

Many thanks for your quick response .

 

Have a great day and keep your head down. 

Kind regards.

MikeMp3.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
It sounds like the payment for the team wasn't renewed, hence why it has reverted to a personal account. 

Were you the user who paid for the upgrade or was it another user?
  • theschwanke's avatar
    theschwanke
    Explorer | Level 4
    3 years ago

    Hi i also just got this email two days ago: "B Art  Team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all B Art groups have been deleted. Your account has been converted to a personal Dropbox plan." I'm not sure why - If i upgrade and pay can they restore my files for me? I wasn't given any advance notice or heads up, so this is quite a surprise and inconvenient if they just really trashed all my files?!  I will happily pay a annual fee to have access to my upgrade services and get my folders restored. THanks for your help!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi theschwanke, you should have received an email regarding the ending of support for free teams.

      Were you the admin of the free team, or a member of the team instead?
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi Doug14, were you files located in personal folders or a team folder?

      Do you see any recent events or deleted files from the account?
      • Doug14's avatar
        Doug14
        Explorer | Level 3
        3 years ago

        They were in the team folder.  I had no deleted or recent events files.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
       
      • They were on a shared folder you don't have access to any more
      • The files were deleted outside of the 30 day period
      • The files were permanently deleted
      When was the last time you accessed and used this data? If you click the folder, then the ellipsis and 'show deleted files', do any old files appear?
      • Doug14's avatar
        Doug14
        Explorer | Level 3
        3 years ago

        Nothing shows up when I follow your instructions.  Perhaps they were deleted from someone else.  I cannot remember the last time I accessed it.

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