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Forum Discussion
Folders not visible to Admins
We have outsourced the Team Admin role on our business account to a 3rd party. We want to see the totality of folders and subfolders etc. that have been created in our Dropbox Business Standard accou...
- I'm afraid that non-shared folders can only be accessed by the user that creates them.
There is a 'sign in as user' feature, with which an admin can sign in to a member's account, however, that's currently available to Dropbox Business Advanced plans.
Hannah
Dropbox Staff
Dropbox StaffHey DN4, welcome to our Community and thanks for the question.
Indeed, if a team admin is not a member of a folder, they won't be able to see it in their 'all files' page.
They can be added to folders by others, or they can actually add themselves, from the 'content' tab in the admin console.
That's the place where they should be able to see all team folders in the account.
Let me know if you have any questions!
Indeed, if a team admin is not a member of a folder, they won't be able to see it in their 'all files' page.
They can be added to folders by others, or they can actually add themselves, from the 'content' tab in the admin console.
That's the place where they should be able to see all team folders in the account.
Let me know if you have any questions!
I am the Team admin and in the content page on Admin console I cannot see my own folder. It says "not authorized to browse <folder>" (folder is called <first_name last_name>)
I am able to see and work on the folder in ordinary mode
- Hannah
Hey cipherguru, thanks for letting us know about this.
Can you please send us a screenshot of the error, if possible?
Is this what you see if you login from a different browser or a private browsing window as well?
- Yes I tried in both Firefox and Chrome. Getting same error. Haven't tried private (I guess you mean incognito?) yet. Will revert back along with a screenshot
