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Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

Email deleted No Accessible

The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to ...
Account Access
Security
  • Hannah's avatar
    Hannah
    9 months ago

    Hey Suz2001, sorry to hear about this.

     

    I would suggest reaching out to our support team directly.

     

    To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey there Suz2001 - sorry to hear you're having issues with this.

 

When you say 'Auth Email' could you elaborate a bit for us please? 

 

Are you able to re-create the email address by any chance? 

 

Let us know more and we'll take it from there. 

  • Suz2001's avatar
    Suz2001
    Explorer | Level 3
    9 months ago

    Hi Walter

     

    The email address is gone - no chance of rectifying it as the company no longer supports emails

     

    All I want to do is have access to my subscription and without the Authorisation Code that is sent by Dropbox to my (now defunked )email I cannot get in to at least change the email address to my current one

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey Suz2001, sorry to hear about this.

       

      I would suggest reaching out to our support team directly.

       

      To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

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