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Suz2001's avatar
Suz2001
Explorer | Level 3
9 months ago

Email deleted No Accessible

The email address associated with my PAID SUBSCRIPTION has been terminated and I cannot access my Dropbox account because I keep getting requested to answer the Auth Email that Dropbox is sending to the non existent email address

 

 

Account Access
Security
  • Hannah's avatar
    Hannah
    9 months ago

    Hey Suz2001, sorry to hear about this.

     

    I would suggest reaching out to our support team directly.

     

    To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey there Suz2001 - sorry to hear you're having issues with this.

     

    When you say 'Auth Email' could you elaborate a bit for us please? 

     

    Are you able to re-create the email address by any chance? 

     

    Let us know more and we'll take it from there. 

    • Suz2001's avatar
      Suz2001
      Explorer | Level 3
      9 months ago

      Hi Walter

       

      The email address is gone - no chance of rectifying it as the company no longer supports emails

       

      All I want to do is have access to my subscription and without the Authorisation Code that is sent by Dropbox to my (now defunked )email I cannot get in to at least change the email address to my current one

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey Suz2001, sorry to hear about this.

         

        I would suggest reaching out to our support team directly.

         

        To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit your request.

  • Suz2001's avatar
    Suz2001
    Explorer | Level 3
    9 months ago

    The email address was   removed as far as I can see

    We also had an outlook address of removed  but I believe that was old

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi Suz2001, can you clarify if you're talking about our 6-digit security code, or if the account was using 2FA? 

       

      Is it possible to reach out to the email service provider, to ask them to re-enable the email?

      • Suz2001's avatar
        Suz2001
        Explorer | Level 3
        9 months ago

        What Im saying is that I cannot get the Author code that Dropbox requests when you want to sign in to your account thru my emails as the email registered with Dropbox no longer exists - the provider is also not available

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