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Forum Discussion
Dropbox pin feature breaks login attempt - acess email doesn't exist
Hello! I can't find a way how to contact dropbox support. I have successfully logged into my account using login and password few years ago (and pass is still valid). However, email service doesn't...
Do you already have devices logged in diabolusss ? If so you need to download everything and set up a new account.
You can try contacting Dropbox at www.dropbox.com/support while not logged in and ask for help, but, without access to email there is precedent that they wont change the email on file
Mark
Super User II
Super User IIDo you already have devices logged in diabolusss ? If so you need to download everything and set up a new account.
You can try contacting Dropbox at www.dropbox.com/support while not logged in and ask for help, but, without access to email there is precedent that they wont change the email on file
Nope, i haven't, because it was a while when i've used that account.
However, i know password from my account.
And this problem wouldn't have arisen if they have had left me (a user) a choice to not enable secondary pin check.
Thanks, @mark, for pointing out that i shouldn't be logged in to be able to contact them, i haven't noticed that form.
I hope, that they will help me, because there are obvious evidences that email service is totally down.
I'm happy to announce that Dropbox support quickly resolved this issue in a positive manner.
@Diaboluss, How was your issue sorted? I am in the same shoes as well. Lost access to my email ID and I have been prompted for a security code.
AlphahumanThanks to the Dropbox support team, I was able to regain access to my account. Therefore, you should contact them.
