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Bickleberry's avatar
Bickleberry
New member | Level 2
31 days ago

Dropbox is asking me for a code that's never sent to my email address.

Hi I've been struggling to.access my account fir a while now. I do not receive the 2 step code via email. I've tried everything. The email never arrives. Would love some help please!
Account Access
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Hey Bickleberry! Thanks for posting about this on our forum.

 

Since the code is sent to your email address, I’m guessing you’re being asked for this one-time code (if it was a 2FA code, it should be sent to your mobile device instead).

 

Have you also checked your email’s spam folder and added no-reply@dropbox.com to your email contacts before re-sending the code?

 

Let me know and we can go from there.

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