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utpmg's avatar
utpmg
Helpful | Level 7
6 months ago

Dropbox Backup skipped some files on external drive, MacOS permissions?

I added an external drive to Dropbox Backup a couple of days ago; it was large and took about 16 hours. Seemed to have worked fine, but this morning I was comparing the backup files with my drive and...
Dropbox Backup
Permissions
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey utpmg - sorry to hear you're having issues with this.

 

Do the folders that were skipped contain any special characters of the ones mentioned here?

 

Are you able to manually upload them to your account as a temporary solution?

 

Also, what is the Dropbox desktop app's exact status and version as shown in your menu bar? 

 

Let us know what you find and we'll take it from there.

utpmg's avatar
utpmg
Helpful | Level 7
6 months ago

no, two skipped folders are named 2003_08_01r and 198603_05; the one successfully backed up is named 198609_01. And all of those folders (and their files within)  are shown as "checked" when I look at the "Choose folders" option in "Manage backup." 

Dropbox status is version 200.4.7134 Up to date

MacOS Sonoma 

Version 14.5 (23F79)

These are currently redundant copies as I only now added this external SSD to the backup so I don't need another copy yet.

I will point out again that the creation dates on those two directories are 2006 and 2008 and their file/folder permissions don't match the others.

Machine has been rebooted a few times since I noticed this.

thanks

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