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Forum Discussion
cant access old email address
Im trying to access our dropbox account created through an email account that no longer exists.
There is no way to retrieve that email address.
Moving forward what is the best way to acce...
Hey Jlo2023, sorry to hear you're having issues with this.
I just wanted to mention that if you end up getting in touch with our support team about this, you can let us know your ticket ID in order to locate it in our system.
To do so, you'd need to use an incognito window without logging into any Dropbox account and filling this form or this one with all the relevant information and an email address we can reach you at.
Rich
Super User II
Super User II
Jlo2023 wrote:
Im trying to access our dropbox account created through an email account that no longer exists. ... Moving forward what is the best way to access that Dropbox account. again?
If you no longer remember the password or it has expired, or you're being sent a one-time security code to the email, there won't be a way to access the account unless you already have an active device linked to the account. Dropbox will not provide access to the account if you can't receive the reset information at the email address associated with your account.
Your best option is to contact the mail provider to see if they can reactivate the email address.
Thank Rich
Yes there is no way to re activate that account. I do have it linked to another account. Hopefully I can cancel my subscription through that account.
