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Forum Discussion

sebster's avatar
sebster
Explorer | Level 3
3 years ago

Can't access my subscription account

Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial)  account that i want access to, cant find the mail to it because when i signed the mail i probably...
  • Hannah's avatar
    3 years ago

    Hey sebster, thanks for joining our Community.

     

    I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.

     

    Do you remember if you put in your billing info, when you opted for the trial?

     

    If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.

     

    Let me know if you have any questions.

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