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judymurphy's avatar
judymurphy
Explorer | Level 3
2 years ago

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
Account Access
  • Walter's avatar
    Walter
    2 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

bedenfield's avatar
bedenfield
New member | Level 2
11 months ago

I have similar issue.  I have email address and password.  Each time I try to login it sends access code to email  not longer have access to.  How can I get logged in?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    bedenfield, do you have any linked devices to that Dropbox account? If yes, have you checked their notifications for the one-time code? 

     

    If that doesn’t work, I’d suggest contacting our support team this way.

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