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Forum Discussion
Can I get access to a deceased users account?
my aunt is recently deceased and i need to access her photos from her dropbox account does dropbox have a form i can fill out whare i can provide a copy of her death certificate and get access to her account i would send a email to support but dropbox has pre decided who is alowed to contact a real support person depending on the plan you choose
- I would like to consult with everyone.
A few years ago, my father passed away, and now I turned on his computer, I discovered he was using Dropbox. I inherited his account information and password book, and when I tried entering the credentials, it showed that the password has expired.
However, I am unable to reset the password as I no longer have access to the email address or phone number he used at the time.
I wish to see what my father left behind. Is there any way I can fulfill that wish?
I would greatly appreciate your help.- Rich
Super User II
Taka0624 wrote:
I am unable to reset the password as I no longer have access to the email address or phone number he used at the time. I wish to see what my father left behind. Is there any way I can fulfill that wish?Without access to the email address or possibly his phone (if he used two-step verification), it wouldn't be possible to gain access to the account through the normal methods.
However, since this is the account of a family member that has passed, there may be another method available to you. Refer to the following help article for more information:
- Jay
Dropbox Staff
Hi edwardthefma, thanks for bringing this to our attention.
We're sorry for your loss at this time.
We do have this information available for gaining access to a deceased user's account.
If you have any further queries, feel free to message back.
