We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EvanG's avatar
EvanG
New member | Level 2
2 years ago

Admin unable to invite me to team

My GM started a company account with 6 licenses, she tried to invite me to be part of the team but it rejected her email saying "1 email was already invited by another team".  This isn't true, the only thing I can think of is I was invited to be part of a team that I did not accept.  It doesn't give me any option to decline or delete the invite.  I contacted the person I want to decline their invite and they couldn't figure it out, they just ended up deleting their whole account, but my GM still can't invite me to the team.  

Onboarding
Team member
  • EvanG's avatar
    EvanG
    2 years ago

    THANK YOU JAY! I ENDED UP ACCEPTING THE INVITE, THEN IT GAVE ME THE OPTION TO REMOVE MYSELF FROM THE TEAM.  IT'S VERY STRANGE THAT THEY DON'T HAVE A "DECLINE" BUTTON.  ONCE I REMOVED MYSELF FROM THE TEAM, MY GM THEN COULD INVITE ME TO HER TEAM.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi EvanG, thanks for bringing this to our attention.

     

    Could you confirm what plan you're on according to this page, and if you're already a member of a team?

     

    This will help me to assist further!

    • EvanG's avatar
      EvanG
      New member | Level 2
      2 years ago

      THANK YOU JAY! I ENDED UP ACCEPTING THE INVITE, THEN IT GAVE ME THE OPTION TO REMOVE MYSELF FROM THE TEAM.  IT'S VERY STRANGE THAT THEY DON'T HAVE A "DECLINE" BUTTON.  ONCE I REMOVED MYSELF FROM THE TEAM, MY GM THEN COULD INVITE ME TO HER TEAM.  

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to hear you were able to resolve it. 

         

        Enjoy your week ahead!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!