Admin Console Questions

Question

In Admin Console, under Members, I see "People with your team's email domain" and "People your team works with".&nbsp; Both of these areas show lists of people who are either no longer with my company or we no longer work with them.&nbsp; I can't seem to figure out what is causing users to show up in these areas.&nbsp; How do I track this down and remove these users so that they no longer show up.
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Thank you

Nancy · Answer

Welcome to our Community, dtivel!
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Are the users you mention members on your Business team?&nbsp;
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If yes, then you can delete them with these steps or convert their Dropbox accounts to personal ones by following these steps.
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Let me know if you need further help, though.

Megan · Answer

Hi dtivel, when you visit this page, do you see any added domains for your Business team?&nbsp;
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What about account capture? Is it enabled for you?&nbsp;

owladmin · Answer

I have this same exact issue.&nbsp; My dropbox admin console is showing 33 people who are using my team's email domain, but the fact is, most of them aren't and haven't been for a very long time.&nbsp; The other disturbing thing is that none of them should have access to our dropbox account so I'd like to disassociate these users from our account entirely.&nbsp; is there no way to tell Dropbox not to recognize these folks as people who should be invited to collaborate?&nbsp; I don't know how Dropbox gets this information in the first place, but the admin console should allow us to edit that information as needed for security.&nbsp;&nbsp;&nbsp;To illustrate further - one of the addresses that continuously shows up in this list is a former business associate that was terminated in 2015, before we even switched from BOX to Dropbox.&nbsp; Another is a former associate that was terminated in 2020 for legal issues and we'd prefer not to have that person's name anywhere near us or our operations.&nbsp; Still another is someone who has not worked with us since 2014, etc.&nbsp; They no longer hold email addresses at our domain.&nbsp;We are not even sharing folders with these people so I don't understand why Dropbox is suggesting that we invite them to join our team.&nbsp;

Mark · Answer

owladmin&nbsp;wrote:
We are not even sharing folders with these people so I don't understand why Dropbox is suggesting that we invite them to join our team.&nbsp;

This is a total&nbsp;guess here but I&nbsp;assume that the people have had a Dropbox account under that email and its POSSIBLY still active. Remember the email account itself doesnt need to be active for the Dropbox account to work - there are loads of people who have old accounts on here who havent updated emails.&nbsp;
They could have signed up for an account before you, as a company, moved over.&nbsp;
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A simple way to test would be to get IT to recreate one of the emails, use www.dropbox.com/forgot&nbsp;to get a log on password and log in and see what is there.&nbsp;
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Another&nbsp;potential thought is that Dropbox&nbsp;seems to never actually delete an unused account. It removes the DATA after 12 months, but, as you can (again) see on the forums people can then reactivate the account by logging in after that period - account is then 'empty' but they dont need to sign up. So, I wonder (again, this is just my thoughts knowing some of the intricacies of Dropbox), if they have had accounts in the past and just stopped using them rather than actively deleted them - that could be the case for those you dismissed?&nbsp;

dtivel · Answer

The user are on an Advanced Business account.

In Members area, I have one user showing up "Review 1 person that is using your team’s email domain". I click Review, and it shows an old member's email, asking me if I would like to invite this user. I don't even want this user to show up.

The user has been gone from my organization for years. She doesn't show up in members, deleted members, or suspended members. What is the DropBox process that keeps this member showing up under "Review 1 person that is using your team’s email domain"?

Thank you,
Dennis

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