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Forum Discussion
Account has been deleted?
Hello,
I had an account that I used on a - not so often - basis but I would go in and get what I need and get out.
The problem is today I needed to go in and Dropbox says my email is not...
Hello Walter! Thank you for jumping in!
I am the one that created the account years ago but I never got a notification that the account was about to be deleted but my wife did... I thought: maybe she created an account and just forgot about it. But now I can see she was receiving emails about my account... So I am really confused as you can imagine!
Well, I guess it is what it is and the Dropbox security works so if the data is totally deleted I guess I just have to start from scratch. Not the best scenario but I am not going to lose sleep over it!
André
Rich
Super User II
Super User II
eandre68 wrote:
The problem is today I needed to go in and Dropbox says my email is not related to any account. I asked to change my password, which it did and I see everything I had is lost!!!! How can I retrieve my information please?
When was the last time you signed in to the account?
If the account was idle for more than a year it would have been deleted due to inactivity, and you're now logged in to a new, empty account. Unfortunately, once an account has been deleted it's not possible to recover it or the data it contained.
Thank you for your replies guys,
I always go in before i leave on vacation and last time was in March 2023 so not a full year.
I know my wife got emails but she is not using the dropbox. Is it possible there could have been a mixup in the account maybe? I never got any emails myself as I would have jumped on it!
