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Forum Discussion
Account has been deleted?
Hello,
I had an account that I used on a - not so often - basis but I would go in and get what I need and get out.
The problem is today I needed to go in and Dropbox says my email is not...
Hello Walter! Thank you for jumping in!
I am the one that created the account years ago but I never got a notification that the account was about to be deleted but my wife did... I thought: maybe she created an account and just forgot about it. But now I can see she was receiving emails about my account... So I am really confused as you can imagine!
Well, I guess it is what it is and the Dropbox security works so if the data is totally deleted I guess I just have to start from scratch. Not the best scenario but I am not going to lose sleep over it!
André
Mark
Super User II
Super User IIHow long ago did you last log in eandre68
If it was over 12 months I'm afraid its been removed for inactivity and its not possible to recover it. There are lots of emails sent to owners before that happens I'm afraid 😞
- Walter
Dropbox Staff
Hey eandre68, sorry to jump in here, but what kind of mixup did you have in mind specifically?
Was the account associated with an email address of yours or your wife's?
Hello Walter! Thank you for jumping in!
I am the one that created the account years ago but I never got a notification that the account was about to be deleted but my wife did... I thought: maybe she created an account and just forgot about it. But now I can see she was receiving emails about my account... So I am really confused as you can imagine!
Well, I guess it is what it is and the Dropbox security works so if the data is totally deleted I guess I just have to start from scratch. Not the best scenario but I am not going to lose sleep over it!
André
