We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

kingrolla's avatar
kingrolla
Explorer | Level 3
12 months ago

Wrong account maybe? Can't find files with new laptop

Hi - my mac has just expired and i can no longer accress it - so I installed the latest version of Dropbox onto a new laptop in the hope of downloading all my documents/files onto its hard drive - ho...
Account Access
Account Settings
Desktop
File access
Здравко's avatar
Здравко
Legendary | Level 20
12 months ago
kingrolla wrote:

... I had no problem accessing my files on the old computer and as far as I can remember the login details are the same.. ...

 kingrolla, as seems they are NOT the same. 🤷 You definitely use different email.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey kingrolla, I'll have to agree with Здравко here, it seems from your activity as well, that this is a brand new account.

     

    If you have trouble accessing your old account, I would suggest opening a private browsing/incognito window on your browser and going to this page, to submit a help request to or support team.

     

    They might be able to assist you further.

    • StanfordHaag's avatar
      StanfordHaag
      Explorer | Level 4
      11 months ago

      Ok, thanks.

      Spoiler
      Is the problem solved now with your account? a student on the brink of despair, drowning in deadlines and drowning in uncertainty. Enter the scene, a CustomWriting service, a knight in virtual armor. Always at the ready, day or night, it became my reliable companion in the tumultuous journey through academia.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!