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Sadegh's avatar
Sadegh
Explorer | Level 3
2 years ago

Where is "Dropbox for Work?"

I used to have a Dropbox for Work that accompanied my Personal Dropbox account. Where is it now? There is no way to access it!
Account Access
Account Settings
Dropbox Basic
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Multiple Accounts
  • Mark's avatar
    Mark
    2 years ago

    You'll need to log in to that separate account and then link them up - or make sure they are both logged in via the desktop app. 

Sadegh's avatar
Sadegh
Explorer | Level 3

Thanks Mark, but that's what I've been doing once in a while since I lost my access to my Dropbox for Work (which seems to have changed to Team account).

 

Every time I type in the credentials and click Sign In to sign into my team account, a message appears saying "Sign in to a Team account."

 

As an everyday user of Dropbox Personal, I haven't been able to access my Dropbox for Work content for a long time, so much so that I've forgotten what I had in there, until recently when I needed to find a project of mine which couldn't be found anywhere else and it is very likely it is up there 🤔

 

Did it get lost in translation from Dropbox for Work and its new substitute, Team? (I enter my email and password correctly)

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Sadegh wrote:

Did it get lost in translation from Dropbox for Work and its new substitute, Team? (I enter my email and password correctly)

Was this a paid Dropbox Business team account, or one of the old free team accounts from years ago?

 

If it was one of the free team accounts, Dropbox ended support for free teams back in January of 2022 and all existing free teams were disbanded. The account would still exist as a regular account, but only if you've been accessing it regularly. If it still exists, you should be able to sign in with the email address and password for that account on the Dropbox website.

 

How low ago did you last access the account?

  • Sadegh's avatar
    Sadegh
    Explorer | Level 3
    2 years ago

    It was the old free Team account (My Dropbox account is the free Basic).

    I have regular access to my Personal account, but haven't been able to log in to the Team account for maybe around a year.

     

    So, I should assume it as nonexistent. And that's fine with me. The Basic Personal have been quite helpful as always.

     

    Thank you Mark 🙏

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      Sadegh wrote:

      ... haven't been able to log in to the Team account for maybe around a year.

      If the account was idle for more than a year, it would have been deleted due to inactivity.

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