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Milo C.1's avatar
Milo C.1
Explorer | Level 3
2 months ago

Under Dropbox "Your activity" on my Mac, hidden synced files appear temporarily then disappear

Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is...
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Milo C.1's avatar
Milo C.1
Explorer | Level 3

Sorry for the delay. So it turns out I am running Dropbox Beta v212.2.2470, on Mac OS Sonoma 14.6.1. I was able to take a video grab but I don't see how to upload that (340KB). And since I'm running a beta, you might not be interested in my problem. 

 

Milo

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
25 days ago

Hi Milo C.1, we'd definitely be happy to look into this.

 

However, I don't think you can upload a screencast here. Do you think you can try sending a couple of screenshots? 

 

If not, then we can switch over to email, in order for you to send me the video there. 

  • Milo C.1's avatar
    Milo C.1
    Explorer | Level 3
    24 days ago

    Considering that this is a dynamic problem, I think it would be easier to see the behavior with a short video, so email would be more better. But if you prefer images, I’d appreciate help uploading them… I can’t figure out how to do that on your web site.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      24 days ago

      Hi Milo C.1, feel free to contact the support team directly with this information, and when you get the automated response, you can submit a video as well in reply to that email.

      • Milo C.1's avatar
        Milo C.1
        Explorer | Level 3
        24 days ago

        Okay, I submitted a "new" support request with the video attached, and also replied to this case's email notification with the video attached. Hopefully one of these will reach you.

         

        Thanks

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