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Forum Discussion

mwicklund17's avatar
mwicklund17
New member | Level 2
3 months ago

"Too many incorrect attempts. Please try again in a few minutes" when resetting password.

Too many incorrect attempts. Please try again in a few minutes.

 Have tried this several times, and have waited 24 hours but it still gives me this message.

Error Messages
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi mwicklund17, and welcome to our forum. 

     

    I’d like you to clarify what action you’re taking on Dropbox right before this error appears. Are you trying to sign in to your Dropbox account, for example? 

     

    Feel free to send me a screenshot of what you're seeing, too.

     

    I’ll be here when you’re ready.

    • mwicklund17's avatar
      mwicklund17
      New member | Level 2
      3 months ago

      I am trying to reset my password. Trying to send out the "Forgot Password" email so I can reset it and delete my account which I believe has been hacked.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for clarifying that! If you have a suspicion your Dropbox account has been hacked, I’d suggest contacting our support team directly with these steps.

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