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Forum Discussion

JayneK's avatar
JayneK
Helpful | Level 5
8 months ago

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
Desktop
Notifications
  • hpeabody's avatar
    hpeabody
    8 months ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi JayneK, thanks for bringing this to our attention.

 

What OS and Dropbox desktop application version are you running on your machine?

 

A screenshot showing the notification would help greatly.

 

This will help me to assist further!

rlb35680's avatar
rlb35680
Helpful | Level 5
6 months ago

This behavior just started with Dropbox on both of my Windows 11 machines today (Version: 23H2; Build: 22631.3593). None of the "fixes" work. See attached images. 

 

This picture shows that the Dropbox setting is marked "Off"

 

  • rlb35680's avatar
    rlb35680
    Helpful | Level 5
    6 months ago

    And now it just went away. It was a "stuck notification". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that. 

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