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Forum Discussion

JayneK's avatar
JayneK
Helpful | Level 5
8 months ago

The red notification showing on the icon isn't going away

Hi Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted.  Can't seem to get rid of it no matter what I try.  Thank you.
Desktop
Notifications
  • hpeabody's avatar
    hpeabody
    8 months ago

    Wow!  That worked for me too.  It was merely a matter of clicking on "show me how"  I did nothing other than click on that under Sync History and Activity.  Who would have ever thought that was the answer.  Yes, the red notification badge is gone!  Dropbox needs to be more clear about what the "notification" is.  Thank you Jayne for discovering the fix.

Wilhelmus's avatar
Wilhelmus
Helpful | Level 6
7 months ago

yes, I have the same problem.

This icon in the system tray with a warning probably indicates that there is a message somewhere. But there is no notification anywhere in the Dropbox app. Moreover, the icon does not function properly either; Synchronization works but is not indicated with the blue circle. Can anyone help me with a solution? Thanks in advance, Wim

  • hpeabody's avatar
    hpeabody
    Helpful | Level 6
    7 months ago

    Here was my resolution

    Wow! That worked for me too. It was merely a matter of clicking on "show me how" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the "notification" is. Thank you Jayne for discovering the fix.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Wilhelmus, have you tried this suggestion and you still can’t see what the notification is for on your desktop app?

       

      Also, what do you mean when saying that syncing works, but it’s not indicated by the blue circle? Can you send me a screenshot of what you see?

      • Wilhelmus's avatar
        Wilhelmus
        Helpful | Level 6
        7 months ago

        hello Nancy,

        I have now been able to solve the problem. I had done a re-install before, but not the advanced method that Dropbox suggests. So, for example, I had not manually removed the name Dropbox from the registry. I have now followed those instructions correctly and the case now works fine and my laptop is very stable and Dropbox works fine.
        Thank you for your response, greetings, Wim

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