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Forum Discussion

GratefulUser's avatar
GratefulUser
Explorer | Level 4
8 months ago

Red "notification" dot doesn't leave my desktop app on macOS

That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is S...
Desktop
Notifications
GratefulUser's avatar
GratefulUser
Explorer | Level 4

Hi, thanks for getting back to me. OS Sonoma 14.3.1. I don't know what a system tray is. I read about that on other threads yesterday, and was confused.

 

I found out that nothing was syncing since an update a ago, and remembered that I had that red dot problem THEN and someone helping me had removed the icon from the bar at the top of my computer. Somehow I got it all up and running again yesterday, which is why I really don't want to have to try to uninstall and reinstall everything. I've attached two screen shots. Thanks.

 

 

Thanks.

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey GratefulUser, when you say you got it up and running, do you mean that you managed to remove the red notification from your app? 

 

If not, then could you please confirm the version of the Dropbox desktop app you're running on your computer?

 

You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, do you see the app's status stating "up to date," "syncing," or "indexing"?

  • GratefulUser's avatar
    GratefulUser
    Explorer | Level 4
    8 months ago

    No, sorry. I mean I got it syncing again. Red dot still there. Files are "up to date." Running 194.4.6267 -- also says "up to date."

     

    Thanks.

      • GratefulUser's avatar
        GratefulUser
        Explorer | Level 4
        8 months ago

        I do not know how. I am not a techie. I'm willing to try, but can you reassure me?

         

        1) I have read on other threads that this "solution" must be done repeatedly -- like after every iOs update. If that's the case, I'm not going to bother trying to fix this.

        2) I do not know how to uninstall, reinstall, and sync. It's a miracle I got things to sync again the other day. Can you walk me through it?

         

        Thanks,

        Stacy

         

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