We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
GaryMuston
3 months agoNew member | Level 2
Not receiving verification email for changing email address.
My email address for Dropbox will soon no longer be available. I tried to change it following Dropbox instructions, but when Dropbox tells me I must verify it, a small red cross appears & no email for confirmation is sent. A little later I set up 2 factor authentication & received an email from Dropbox fine for that, so I retried the email address change but got the same failure. Help please?
Hey GaryMuston, thanks for joining us on the Dropbox Community!
Is it possible that the new email address is currently being used by another Dropbox account already?
Have you attempted to login to Dropbox using that email, or tried to reset a password for it?
Keep me posted, and we'll take it from there!
- MeganDropbox Staff
Hey GaryMuston, thanks for joining us on the Dropbox Community!
Is it possible that the new email address is currently being used by another Dropbox account already?
Have you attempted to login to Dropbox using that email, or tried to reset a password for it?
Keep me posted, and we'll take it from there!
- GaryMustonNew member | Level 2
Thank you Megan. That was the problem.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!