Not receiving emails for password reset

---

KimGremita wrote:

Hi all...so, I just got the same, canned, response - AGAIN! After the long explanation that I'm simply not receiving the password reset email.

---

Hello, Kim...

Hopefully by now, you've resolved your problem.  On the off chance that you haven't had closure yet... the information below may be of use to you.

I just requested a password reset for one of our Dropbox accounts and I received it within seconds of the request.

The fact that you didn't receive the password reset email from Dropbox does not mean that they didn't send it to you (they did indeed send it to you, almost instantly).  The blame for not receiving the password reset email falls on the shoulders of the several possibilities including your email account or the email program that you use (eg: Outlook, Windows Live Mail, Thunderbird).

One possibility that can prevent the password reset email from getting through to you is if you're trying to perform this task while at your place of employment.  Some businesses may block certain emails because it's not work-related or in an effort to prevent possible malware from infecting their network via an employee's personal email account.

In some instances, you'll have to talk to your Network Administrator about whitelisting certain email addresses, especially if you're using an email address from an employer or an organization (eg: Employee@Company.com, Volunteer@NonProfit.org or Professor@College.edu).

The best way to make sure that you'll receive the password reset email is to whitelist Dropbox's address (this is different than adding it to your contacts or safe senders list).

EXAMPLE:  Since I'm in charge of what passes through our business email servers, I whitelisted the two Dropbox addresses seen below (No, I'm not a Dropbox employee).

[1] *@dropbox.com

[2] *@dropboxforum.com

NOTE:@  On our servers, the asterisk in front of the @ symbol above denotes any prefix (eg: @example @ dropbox . com).

Be sure to take a look at the articles listed below for more information.

RELATED ARTICLES:

• How to whitelist an email address with Gmail, Outlook.com or Yahoo! Mail
• How do I add email addresses to my safe senders list in my email client (or my security software)?

HELP CENTER ARTICLES:

• How do I verify my email address?
• How do I change my email address?
• How do I change my password?
• Enable two-step verification
• How do I find and change my desktop application preferences?
• I forgot my password. How do I reset it?