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Forum Discussion

bjchoi's avatar
bjchoi
Explorer | Level 4
4 years ago

My dropbox account is deleted

Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
Account Access
Account Settings
Multiple Accounts
Restore
  • Jay's avatar
    Jay
    4 years ago
    In that case, the account sounds like it was fully deleted, and this is a new account.

    However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.

    That member could then share those files to you so you can download them or add them to your current account.
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi alanazim1990 

 

Dropbox support cannot restore deleted accounts. If it was a personal one as soon as its deleted via the website thats instant and permanent. If it was a business one you need to get the Business Admins to do what Hannah has already said. 

alanazim1990's avatar
alanazim1990
New member | Level 2
3 years ago

I'm disappointed..😞

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