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bjchoi's avatar
bjchoi
Explorer | Level 4
4 years ago

My dropbox account is deleted

Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
Account Access
Account Settings
Multiple Accounts
Restore
  • Jay's avatar
    Jay
    4 years ago
    In that case, the account sounds like it was fully deleted, and this is a new account.

    However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.

    That member could then share those files to you so you can download them or add them to your current account.
tomvanpuyvelde's avatar
tomvanpuyvelde
New member | Level 2
3 years ago

Dear Dropbox community,

 

I've been using dropbox several years without any problem until today.

A friend of me (also dropbox user) wanted to share with me a folder. I got an email from dropbox asking if I want te join their team. Since I was in a hurry I clicked on 'Join your team'.
What happened next was receiving several emails from Dropbox
- Your Dropbox Plus account has changed
- The Admin has deleted you as a member from the team
After that my Dropbox account was gone, so I had no access to any file, not on my desktop, nor via the browser. When I wanted to log in, it said 'account is cancelled'.
On top of this: no possibility for support.
After I had a call with my friend who has sent me the invite, he cancelled the suspension from his team.
The situation is now that I got acces to my files again, but as a member from his Dropbox business profile.
All I want is to restore everything to how it was.
Can anyone help me how I can do this?
Many thanks in advance for your help,
Tom

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    tomvanpuyvelde wrote:

    The situation is now that I got acces to my files again, but as a member from his Dropbox business profile.
    All I want is to restore everything to how it was.

    Your friend needs to convert your account back to an individual account. If he just removes you from the team, it deletes your account and he only has seven days to restore it. He must convert your account instead. Send him the link above.

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