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Forum Discussion
My dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
- In that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
Yes, the account I recently made with the same mail address is definitely a brand new account. Files as well as history(file events) do not exist.
Jay
Dropbox Staff
Dropbox StaffIn that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
Fortunately, I found that my team administrator has my deleted files, so I can download them and store those files on my new account.
Thank you for your help.
- JayThanks for the update, I'g glad to hear that you have your files back.
Enjoy your weekend!
Jay can you please advise if this is still the case? please email me ASAP. Mine was deleted, but I know for a fact, that I do not have anything that can be misconstrued as any violation. I have businesses with vital documents in my file. This is catastrophic to my business.
I would like to restore my data as well... on the same email address i am using...
