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Forum Discussion
My account has disappeared
Hello
My account and all my files have completely vanished. I have been using it regularly all year but this week I went to use the folder on my computer and it wasn't there, so I logged in on Chr...
At one point in September I was added to part of a team.. and this is an email I received on Oct. 5th..
Hi Charlie,
Your administrator has deleted your ATABOY STUDIOS Dropbox account. You'll no longer have access to the account and any shared links you've created will be disabled. Your computer will no longer sync with the website, other computers, or other devices. If you have any questions, please contact your administrator.
Thanks,
- The Dropbox Team
I have asked Ataboy studios if they deleted my account by accident and they didn't think they did. They restored the job I was connected to but that didn't seem to help. I feel like this has something to do with it for sure.
Jay
Dropbox Staff
Dropbox StaffIt does sound like the team admin deleted your account entirely, instead of converting it back to a personal plan.
For 7 days, the account email is reserved since the admin has the ability to recover your account back to the team if it was an accident. Since you're now able to create a new account with the same email, this means it's been over a week, so the original account cannot be recovered.
However, it is still possible that the data on your account is on the team, and the admin can perform an account transfer to themselves, so that they can then share the files to your current personal account.
For 7 days, the account email is reserved since the admin has the ability to recover your account back to the team if it was an accident. Since you're now able to create a new account with the same email, this means it's been over a week, so the original account cannot be recovered.
However, it is still possible that the data on your account is on the team, and the admin can perform an account transfer to themselves, so that they can then share the files to your current personal account.
