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Forum Discussion
My account got disabled
Hello! I've been using dropbox for almost a year now. But just 5 days ago, my account got locked, i've never received any mail of this whatsoever. I've tried contacting support but i haven't rece...
Mark
Super User II
Super User IIIf your account got locked its been closed by Dropbox for breaching its T&C's - that would also be why payments stopped.
I'm afraid nobody here can help. The only people who can help are Dropbox support via www.dropbox.com/support - you may need to be logged out or using an incognito window to get options.
- Thanks for the help!
I seriously don't know what lead to the ban, the only controversial stuff i had on there was about history (i study history and Ai Dev).
Ill try to contact support once again but im seriously running out of ideas- Almost a week later and i still haven't received a reply from support. Each time i mention my other accounts e-mail adress they start ghosting me.
I just figured out that they charged me a week before the 'lock' ( anual plan). I check tos but nothing States that i did anything wrong, the only thing i did was share a folder which at the end of the day didnt have any copyrighted music on it.
It's honestly insane. Never received a mail, cant even login to check my pending tickets. I feel like im actually talking to brick wall, the Indian scammers who called me this morning have a better customer support.
The error message: Sorry, this account is disabled.
- Had to be a monetary issue because that would be THE ONLY reason this company would take such action! They don’t care if your life is being ruined and preventing you from getting jobs because somebody is sharing explicit photos through dropbox links!! That’s OK as long as the customer is paying
- Sadly enough that coudlnt be it. Cause the bank send me a message saying the payment Came though (used MasterCard)
- Daphne
Dropbox Staff
I'm sorry to hear about the situation Bawlzofglory.
Can you let me know the ticket number (eg. #1234567) for the case you opened with our Support team, so that I can check on this from my side?
- Wow I would love To know what you did to get disabled
