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Forum Discussion
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working.
I'm getting 'invalid' code when i try to input the code generated. How is this possible?
Is there no other way to use 2-step authenticator without having to resort to texts?
Hi Brooke and Kelly!
Unfortunately, due to our security policies, if you don't remember your password and no longer have access to the email address registered to your Dropbox account, we have no way to help you regain access to that account.If it's possible, we recommend that you contact your email service provider to regain access to your email account, and then request a new password.
However, you may be able to transfer the files in this account to another account in one of two ways:
Method A
If you still have access to a computer with your Dropbox files on it, you can transfer the files to another Dropbox account you've created by unlinking and relinking the Dropbox desktop application to the new account.
To do so, please follow the instructions here:
https://www.dropbox.com/help/25
Method B
If you still have access to a smartphone with the Dropbox app on it and access to a computer, you can transfer the files to another Dropbox account by using the remote installation process.
To do this, please go to the mobile app and do the following:
1) Tap on the “Settings” tab.
2) Tap on “Link a Computer”.
3) Follow the instructions that appear on the screen.
4) Once you've scanned the QR code, you'll be automatically logged in to your Dropbox account. The desktop application will start to download to your computer and sync all files on your Dropbox to that computer.From here you can follow the instructions outlined above in Method A to merge your files with your new account.
Please make sure that you're not using a public computer to carry out this process, as doing so will download your files to the computer.
I hope this helps!
Hello can you help me? I am not able to reset my dropbox password, i tried trough the automatic recovery and it tells me to contact the administrator i have a personal dropbox account
I have changed jobs and no longer holds the mobile phone that is associated with the security code. I do not have the computer either. Nor do I have the 16-digit security code.
How do I access my Dropbox?Hi,
I have the following problem:
For the internet account I use 2 step verification with a number to be sent to my mobile. However, I destroyed phones, moved countries etc. and do no longer have access to the numbers that are set to receive the verification codes. I know the password but cannot access my account online because I do not have access to the verification codes.
What do I do? Is there any way to switch 2 step verification off? I really cannot remember any sorts of emergency codes, every account and device that I have has those.
I have been backing up my files with dropbox, dropbox is installed onto my laptop and I can access the files on my laptop.
Thanks,
Noora
My email address has changed, how do I change it in DropBox?
GRRRR. Just got a new computer. My PAID dropbox account is associated with an old email that I no longer have access to. How the heck to do login now without a password and an inactive email. Normally my computer could help recognize my account but since its new, Im out of luck. There is no simple button I can press anywhere to send a text message to my phone? Im so lost. This is a paid account and I have zero support. Not impressed.
Thanks. It worked!
How do I update my email address?
- Laureline
Community Manager
Hey Yvonne!
You can read the instructions on how to update your email address here:
https://www.dropbox.com/help/202
Hope this helps :)
Hello,im having a problem and I cannot access my account.I have a email address with. Com and I have made by mistake with. Ro and now I cannot enter or know the password. What should I do?
I have alot of memories there... Please help me..
Thanks
- Kaz
Dropbox Staff
Hey Petrache! Do you have access to this account via a mobile device or a linked computer?
