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Forum Discussion
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input t...
Hi Brooke and Kelly!
Unfortunately, due to our security policies, if you don't remember your password and no longer have access to the email address registered to your Dropbox account, we have no way to help you regain access to that account.If it's possible, we recommend that you contact your email service provider to regain access to your email account, and then request a new password.
However, you may be able to transfer the files in this account to another account in one of two ways:
Method A
If you still have access to a computer with your Dropbox files on it, you can transfer the files to another Dropbox account you've created by unlinking and relinking the Dropbox desktop application to the new account.
To do so, please follow the instructions here:
https://www.dropbox.com/help/25
Method B
If you still have access to a smartphone with the Dropbox app on it and access to a computer, you can transfer the files to another Dropbox account by using the remote installation process.
To do this, please go to the mobile app and do the following:
1) Tap on the “Settings” tab.
2) Tap on “Link a Computer”.
3) Follow the instructions that appear on the screen.
4) Once you've scanned the QR code, you'll be automatically logged in to your Dropbox account. The desktop application will start to download to your computer and sync all files on your Dropbox to that computer.From here you can follow the instructions outlined above in Method A to merge your files with your new account.
Please make sure that you're not using a public computer to carry out this process, as doing so will download your files to the computer.
I hope this helps!
Hi, I am currently signed into a Dropbox account with my current e-mail address, however, I had an account previously under the same name which I started when I first got my phone. The phone set up included giving me an email account and Dropbox account (I think the email was g-mail) and then a few months later, the phone had Samsung sudden death syndrome and had to go back to the factory. It came back empty of all my photos. Since then I have once managed to find my Dropbox (with photos and videos of my dog who died from cancer) but lately I have tried again and cannot locate it as it keeps asking me the email address it is linked to and I don't actually know it. Is there anything I can do - contact Admin etc. to get access to those photos and maybe get them transferred into my new dropbox account???
