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Forum Discussion

Spillage's avatar
Spillage
Collaborator | Level 8
7 months ago

I no longer get the option to back up an external drive on my Mac

I'm running v198.4.7615 on a Mac running macOS 14.4.1. I have not yet upgraded to File Provider   I previously dismissed the offer to sync an external drive, but changed my mind.   In settings/ba...
Account Settings
Desktop
Dropbox Backup
Spillage's avatar
Spillage
Collaborator | Level 8

Once you are in the Account tab, I need you to press Alt Key + H on your keyboard.

FWIW I'm on a Mac. And when I hit option key with Account tab open, Dropbox crashes, repeatably.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Does it give you an error, or the app silently closes Spillage? 

  • Spillage's avatar
    Spillage
    Collaborator | Level 8
    7 months ago

    Dropbox unexpectedly quit. 

    Your files are safe. Restart Dropbox to resume sync and other features

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Spillage - sorry to jump in here, but does this persist after rebooting your computer and quitting and relaunching the app as well?

       

      • Spillage's avatar
        Spillage
        Collaborator | Level 8
        7 months ago

        Yes, it persists after rebooting.

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