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Valerie0's avatar
Valerie0
Explorer | Level 4
3 months ago

I created an account using an email address that doesn't exist - how can I change it?

I made use of the acer and dropbox offer, however I misspelled my mail using gmail.com instead of hotmail.com. Now I don't have acces to this misspelled gmail account, nor can I create this mail beca...
Account Settings
emails
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey Valerie0, thanks for reaching out to us and sorry to see that you're having this issue.

 

In this case, I would suggest that you reach out to our support team, to see what can be done.

 

To do so, open a private browsing/incognito window and go to this page.

 

In the "What's your issue" section, choose "Forgot or can't access sign-in email" and fill out the rest of the form.

 

Once you submit the request, you should receive a ticket number, so please send that to us here as well.

 

Thanks!

  • Valerie0's avatar
    Valerie0
    Explorer | Level 4
    3 months ago
    Thank you for your reply, my ticket number is 24230752.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for your ticket number Valerie0!

       

      An agent will be with you shortly, hang tight! 

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