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JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Account Access
Account Settings
emails
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi @BTCA, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again?

 

If you notice the same results, can I then send you an email, in order for us to have a closer look into this? 

 

Keep me posted! 

BTCA 's avatar
BTCA
Explorer | Level 3
2 years ago

Adding contacts or looking in junk folders isn't going to have any effect - no emails from Dropbox have arrived for [removed per Community Guidelines] at the *mail server* in the past week.  Our IT support can see emails from Dropbox to other accounts, but nothing to the account I am trying to log into (info@).  By all means, please send an email (preferably to the info@ account - I am only borrowing access to the gmail account to make a post here given that I cannot even sign into the community forum with my real account.)  If you cc [...] you will reach the IT person looking into this for me.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi from me as well, @BTCA! 

     

    Unfortunately, we can only reach out to you to the email address that's tied to your Community profile here. If you're having an issue with another Dropbox account, then we can look into this after that. 

     

    Is it OK to proceed? 

    • BTCA 's avatar
      BTCA
      Explorer | Level 3
      2 years ago

      That is NOT acceptable.  The whole point is that I cannot ask for help from the account I NEED help for (and for which I am paying for the Dropbox+ package) BECAUSE I CANNOT LOG INTO IT.  I don't need help for the [email removed as per Community Guidelines] account from which I am making this post.

       

      Bottom line:  How do I get support for an account THAT I AM PAYING FOR?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi BTCA  , keep in mind that we need an email confirmation from the email address linked to the Dropbox account facing the issue. You should still be able to access the email address, even if you can't access your Dropbox account. 

         

        We will send you an email to the Community linked email address, you can then forward it to the email address linked to the account that you're facing an issue with, and that should do it. 

         

        Is it safe to assume that you have access to the email address -not the Dropbox account- linked to the account itself?

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