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Forum Discussion
I can't access my main profile because my old email address no longer exists
My profile is linked to an email that no longer exists. When I try to access my profile, a 6-digit code is sent to my old mail, but I can't see it, because that mail is no longer there. How can I regain access to my profile? Is it possible to cancel two-factor authentication?
- Rich
Super User II
melamorry wrote:
My profile is linked to an email that no longer exists. When I try to access my profile, a 6-digit code is sent to my old mail, but I can't see it, because that mail is no longer there.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
