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Forum Discussion
I can´t access my account, because the email isn´t mine any more
I used to have a Dropbox account and I don´t know the password for it and I don´t have access to the email address anymore. All the baby photos of my children are in there, so I really need to acce...
Thank you, I’m trying to get access to my old email account. No luck so far
Mark
Super User II
Super User IIWithout access to it there is no way of getting in to the email 😞
Would they possibly send you the password reset if you requested it?
I have the same problem - my email is not existing anymore as it was from my ex-company. I, unfortunately, run a subscription there which I can now not cancel neither can I log in... I pay the subscription privately. What can I do? Dropbox support is not answering me.
- Hannah
Dropbox Staff
Hey Mattinna, thanks for the nudge here and sorry to see you're having trouble.
When you say that Dropbox support is not answering you, do you mean that you submitted a help request and didn't receive a reply?
Can you please give me the ticket number for this communication, so I can look it up in our system?
If you don't have a ticket number, perhaps your email wasn't properly sent.
But if that's the case, let me know and I can reach out to you via email.
I'm having the same problem, my email was hacked years ago but I still was able to log on using that email until yesterday I accidentally signed out. All my baby photos are there and I can't access my old email (many attempts with outlook but their auto response is always no) I don't know what to do!
