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Forum Discussion
How do I sign in to my Dropbox account if I've made too many login attempts?
I have a problem logging in after I did phone reset.
At first I thought that maybe I am entering wrong password so I did password reset as well but it doesn't help.
I waited for hours but nothing is changing.
I tried to uninstall and install app again but problem still persists.
The three steps sollution that has worked out:
- Login to your dropbox account trough the website.
- Go to your profile and activate Two Factor authentication.
- Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
PS: Thank you @Andrew C.
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Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
Same here.. I can clear app data and reinstall and occasionally get to the CAPTCHA, but even with the correct words/numbers entered it gives me this error again. I rely on dropbox big time so this is absolutely killing me. I just upgraded to the Galaxy S7 Edge yesterday :(
Andrew thanks for that, can confirm login works when you turn on 2FA. As I suspected some security mechanism is broken with normal login.
Anyway best to have 2FA switched on adds a lot of security with relatively little inconvenience.
Same issue here, new YotaPhone 2... can not log ..
Same problem here using new phone. Can log in on pc no problem.
Same here.
Does anybody at Dropbox pick this up ??
Same here... Logged out but can login again.
Got the same "too many login attempts" error.
I tried Abels solution and it did not work for me...
I have just created a dropbox account for a client and am getting the same message from her android phone.
same problme here! changing the email did not work for me!
Same here, feels like some sort of security upgrade that's gone wrong
