We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

darrell2's avatar
darrell2
New member | Level 2
7 years ago

How do I change my email address and username?

how do I change my email address/username in my acct.

Account Settings
FAQ
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there darrell2!
     
    To change the name you have set on your Dropbox account:
    1. Sign in through the website.
    2. Click your avatar at the top of your page.
    3. Select Settings.
    4. Navigate to the Profile tab.
    5. Click Change beside your name.
    To change the email address you have associated your Dropbox account with:
    1. Sign in through the website.
    2. Click the avatar that’s at the top of the page.
    3. Go to Settings.
    4. Under the General tab, find your email address.
    5. Click Edit and enter the new email address, current email address, and password. 
    6. Click Update email.
    I hope this helps! :nerd:
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Lilrob69, thanks for reaching out to the Dropbox Community!

       

      I moved your message to this thread, where you can find the steps to change the email address on your Dropbox account.

       

      Let me know if you have any questions.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there darrell2!
     
    To change the name you have set on your Dropbox account:
    1. Sign in through the website.
    2. Click your avatar at the top of your page.
    3. Select Settings.
    4. Navigate to the Profile tab.
    5. Click Change beside your name.
    To change the email address you have associated your Dropbox account with:
    1. Sign in through the website.
    2. Click the avatar that’s at the top of the page.
    3. Go to Settings.
    4. Under the General tab, find your email address.
    5. Click Edit and enter the new email address, current email address, and password. 
    6. Click Update email.
    I hope this helps! :nerd:
    • Riccardo47's avatar
      Riccardo47
      New member | Level 2
      8 months ago

      This doesn't work. the site never sends an email to the address I nominate as my new email (it says the change is pending but never changes it) so I can't confirm the new email address.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi Riccardo47, it can take a little time for an email to be sent to verify the new address.

         

        Were you able to change the email on your account?

    • Kazu T.'s avatar
      Kazu T.
      Helpful | Level 5
      4 years ago

      When I click on my avatar and go to My Settings, there's no longer a General tab.

      How do I change my email address?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!