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JB2023's avatar
JB2023
Helpful | Level 5
2 years ago

How can I clear Dropbox notifications?

I have two questions: 1. How can I clear Dropbox notifications?  I am using the latest version of Dropbox on my iPhone 10 (it was updated recently).  The Dropbox app keeps show a "2" on the notific...
Mobile
Notifications
areader's avatar
areader
New member | Level 2

Having this issue with iOS 16.3.1, app version 320.3.  Marking all notifications as read does nothing, opening individual notifications did not work, and clearing cache did not solve the problem.  Previous replies indicate that signing out/in and reinstalling the app may work, but will reset some settings such as passcodes and camera upload.  I've spent quite some time personalising those options and I do not want to go through the hassle of setting up these again when it is evidently a bug.  Looking forward to this being fixed in the next version.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi areader, we do recommend uninstalling and reinstalling the Dropbox mobile app as a first step to check if there is some form of conflict preventing the notifications from being removed. I've merged your post to an appropriate thread.

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